Your central point of contact along the supply chain
As a 4PL provider, SERVANTIS handles the overarching coordination of operational and administrative processes along your entire supply chain – visible in your name or in the background as an integrated process instance.
Our services are aimed at pharmaceutical and HealthCare companies that want to structure their supply chain and organise it transparently and in a regulatory-compliant way.
All services are flexibly tailored to your requirements.
Customer Service
Our commitment to the satisfaction of your customers
In customer service, we combine structured processes with personal responsibility. It is not only about processes, systems and speed, but above all about people. People who order your products from us. And people who make sure that every order arrives correctly, completely and on time.
We do not see ourselves as an external call centre, but as an integrated part of your organisation. Our aspiration is clear: the satisfaction of your customers is our responsibility.
As a pharmaceutical and logistics provider with a wholesale licence under Section 52a AMG (German Medicinal Products Act), we also take on commercial and regulatory customer management tasks as part of our order-to-cash services.
As part of our customer management, we handle, among other things:
New and re-qualification of customers, and for our pharmaceutical clients in compliance with GDP requirements
Maintenance and validation of master data
Mapping of individual terms and discount models
Documentation and audit processes in line with regulatory requirements
Our team consists of specialists with experience in the pharmaceutical and HealthCare-related environment. They know the requirements of patients, doctors, pharmacies and clinics from practice. Sensitive situations are handled objectively, in a solution-oriented way and with the necessary understanding of regulatory conditions.
Personal availability, clear communication and reliable commitments are a matter of course for us. This is how trust is built along the entire supply chain.
Order intake
Your order is processed securely.
We receive your order via all relevant channels and ensure secure, traceable processing.
As a pharmaceutical and HealthCare logistics provider, we connect manufacturers, HealthCare facilities and patients. Through our modular service modules, you assemble exactly the services your supply chain needs – from order receipt to delivery.
Order-to-Cash service
We handle the entire order-to-cash process from order capture through invoicing to dunning and receivables management.
As an experienced logistics provider for HealthCare, pharmaceutical, life sciences and consumer health products, we integrate financial processes seamlessly into your supply chain. Our modular services relieve your organisation of administrative tasks that add no value of their own.
On request, we issue invoices in your name or – based on our wholesale licence under Section 52a AMG – handle the complete invoicing under our name, including receivables management.
With SERVANTIS accounts receivable management, you significantly reduce the effort in your accounting. Our services guarantee for you and your customers:
Transparency. Security. Reliability.
Returns management
Efficient, transparent and legally compliant
Our returns management offers you a consistently compliant and transparent process for product returns. From audit-proof digital capture through quality-assured goods inspection to fast collection from the customer – we reduce operational effort, minimise incorrect credit notes and create clarity about stock and returns.
